Privacy Statement:
I respect your privacy and promise to never, ever share your personal information with anyone, for any reason.

Shipping:
Shipping is the achilles heel of small business owners like myself. I think we all know that "free" shipping is never free (even Amazon Prime charges $99 a year for their "free" shipping perk), it's cost shifted. So rather than burying the postage costs into the price of my products, I've opted to give a discount on shipping as a token of my gratitude for shopping with me: $2.95 - $4.95 flat rate and free shipping when you spend $60+.

I ship in the USA only, via the USPS. I do my very best to ship your order within 24 hours of receiving it, but during busy times of the year, this might bump out by a day or two.

Returns, Refunds & Exchange Policy:
If you have any issue with your purchase, please contact Lisa immediately at cloudninesoap@gmail.com. I want you to be happy with your purchase and I strive to always provide stellar customer service. However ...

  • Due to the nature of my products being for personal use, for health reasons all opened and used product cannot be returned or exchanged.
  • I offer sample sizes of my all of my products so you can try them before you commit to full size products.
  • Please read the ingredients list posted with every product. If you have allergies, sensitivities, or questions, email me before you make the purchase.
  • Open and inspect your box immediately when it arrives. Any damage must be reported to me within 2 business days. If any item arrived damaged, save the original packaging, photograph the issue and email the photo to cloudninesoap@gmail.com. Damaged, defective or wrong products will be replaced at no cost to you.
  • Shipping charges are not refundable.
  • Because I have no control over what happens to packages once they leave my building, I can not be responsible for lost or stolen packages. You will be provided an email with a tracking number for your box just as soon at it arrives at the USPS so you can confirm delivery and follow up in the event there is a delivery issue at your location. If you have concerns about delivery, contact me for an optional shipping method that requires a signature upon delivery. There is an additional fee involoved with this.

Why does my soap look different than the last time I ordered it?
Because it's handmade, hand-poured, and hand-cut using all-natural ingredients which means that colors, patterns, and shape can and do vary from batch to batch. Rest assured I will never alter the forumula or scent blend in any way without stating this on the item description.

Interested In Wholesale?:
Please check out the information on this page  to get the ball rolling.

Climate Alert:
My soaps are cold processed and not affected by temperature. Skin care products should be kept at room temperature to avoid melting/freezing. Please take your climate conditions into consideration before ordering because although I securely seal and package your order, I can't be responsible for loss or damage due to conditions outside of my control such as outdoor temperature, delivery conditions, or delivery locations.

Shelf Life:

  • My soaps do not have a shelf life and in fact, just get better and better with age.
  • My soaps contain all of their naturally occurring glycerin and should be kept on a well draining soap dish to maximize how long the bar will last.
  • Use any unopened lotion, oil, or deodorant within one year of purchase, and use any opened lotion, oil, or deodorant within six months of opening.
  • Store your products in a cool, dry place and avoid exposure to direct sunlight.

Legal Disclaimer:

  • Products and statements have not been evaluated by the FDA (Food and Drug Administration)
  • My  products are not intended to diagnose, treat, cure, or prevent any disease.
  • All of my products are for external use only.
  • Don't use a product if you have any known allergy or sensitivity to any of the ingredients listed.   
  • Discontinue use if you experience a rash, itching, or any skin irritation.