Privacy Statement:
I respect your privacy as much as I value my own and I promise to never share your personal information with anyone, for any reason.

Shipping:
Shipping:  $3.95 for orders under $20, $5.95 for orders over $20 and up to $50. And free shipping on all orders over $50. I ship via the USPS in the USA only. I do my very best to ship orders within 48 hours of receiving your order but during very busy times of the year, this might bump out by a day or two. Because I have no control over what happens to packages once they leave my building, I can not be responsible for lost or stolen packages. You will be provided tracking number for your box so you can confirm delivery and follow up in the event there is a delivery issue at your location.

Why does my soap look different than the last time I ordered it?
Because it is handmade, hand-poured and hand-cut using all-natural ingredients which means that soap batch colors, patterns and shape can and do vary from batch to batch. Rest assured I never alter the forumula or scent blend in any way without stating this on the item description.

Returns, Refunds & Exchange Policy:
Due to the nature of my products being for personal use, I am not able to accept returns or offer exchanges. I sell sample sizes of my products so you can try them before you commit to full size products. I do want you to be 100% happy with your purchase and if you are not, contact me and we will figure it out. Please inspect your package and report any problem within 3 business days and if any item had arrived damaged, photograph it and email the photo to cloudninesoap@gmail.com. Unopened, damaged products will be replaced at no cost to you. Shipping charges are not refundable.

Interested In Wholesale?:
Please check out the information on this page  to get the ball rolling.

Climate Alert:
My soaps are cold processed and not affected by temperature. Skin care products should be kept at room temperature to avoid melting/freezing. Please take your climate conditions into consideration before ordering because although I securely seal and package your order, I can't be responsible for loss or damage due to conditions outside of my control such as outdoor temperature, delivery conditions or delivery locations.

Shelf Life:
My soaps do not have a shelf life and in fact just get better and better with age. I recommend that you use any unopened lotion, oil, or deodorant within one year of purchase and any opened lotion or oil within 6 months of opening. Store your products in a cool, dry place and avoid exposure to direct sunlight. My soaps contain all of their naturally occurring glycerin and should be kept up out of standing water on a well drained dish to maximize how long the bar will last.

Legal Disclaimer:
Statements have not been evaluated by the Food and Drug Administration. My  products are not intended to diagnose, treat, cure or prevent any disease and are for External Use Only. Do not use if you have any known allergies to any of the listed ingredients.  Discontinue use if you experience a rash, itching, or any skin irritation.